Refund Policy
RETURN POLICY
Last updated May 15, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for
any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with
all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@hellmarybenelux.com to obtain a Return Merchandise Authorisation (RMA) number.
After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to
the following address:
Hellmary Benelux
Attn: Returns
RMA #
Netherlands
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your
return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from
the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on
your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
eo A 21% restocking fee will be charged for all returns.
e Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@hellmarybenelux.com
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